Royal Mail handed out huge £10,500,000 fine for failing to deliver parcels on time

The fine is the second in two years (Photo: Getty)

Royal Email was fined £10.5 million for not delivering parcels quickly enough.

In a worrying sign ahead of Christmas, Ofcom revealed it would issue the fine after only three-quarters of first-class mail was delivered on time.

And 92.7% of second-class mail was delivered on time, below the goal of 98.5%, the release said.

The fine is the second in two years, after the watchdog also fined Royal Mail £5.6 million in November 2023.

Ian Strawhorne, director of enforcement at Ofcom, said: “With millions of letters arriving late, far too many people are not getting what they pay for when they buy a stamp.

Ofcom revealed it would issue the fine after only three quarters of first class mail was delivered on time (Picture: Matt Cardy/Getty Images)

“Royal Mail’s poor service is now eroding public trust in one of the UK’s oldest institutions.

“This is the second time we have fined the company since the pandemic.

“Royal Mail has provided an improvement plan and we are seeing signs of progress, but it needs to go further and faster to provide the service people expect.”

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