SIHOT adds new features to its self-service kiosks to increase hotel revenue and improve guest experience |

Leading hotel management system SIHOT has updated SIHOT.KIOSK – self-service terminals for hotels – with a suite of additional features to support upselling and improve user experience.

Upgrades complement existing upsell options, which include room upgrades and booking additional service packages. Hoteliers can now generate additional revenue upon arrival by offering guests the option to select and pay for early check-in, based on availability.

Additionally, reservations can be made from SIHOT.KIOSK by walk-in customers, whether for the same day or for subsequent days, using an integration with the SIHOT.WEB booking engine. Hotels can also better manage late check-outs with a control mechanism that automatically directs guests to the front desk if they stay past their check-out time.

SIHOT integrated existing technology to enhance the benefits of self-service kiosks. By pre-registering via SIHOT.GO! guests simply collect their key card from SIHOT.KIOSK upon arrival. By streamlining the payment process, the time required for guest data collection and billing is reduced, improving efficiency and convenience for hotel staff.

The latest suite of updates provides additional administrative support for hoteliers to reduce pressure on front desk and reservations teams. SIHOT.KIOSK also now supports the collection of personal customer data to meet compliance requirements for domestic and international customers.

QR code recognition enables faster and easier processing for multi-room and group bookings. By scanning guests’ QR codes, they instantly receive smart options tailored to their stay. This provides a smoother digital experience allowing customers to easily make selections without having to navigate through options.

Carsten Wernet, Managing Director of SIHOT, said: “These new features not only make operations easier and provide a better guest experience, they also enable hotels to generate more revenue. Our future enhancements are designed to elevate the capabilities of the SIHOT.KIOSK system to provide customers with an unparalleled user experience. We simultaneously remove repetitive and tedious administrative tasks from hotel staff, giving them time to focus on the guest.

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