Forward Auto Group LLC Launches Voice Analytics Software to Optimize Sales and Customer Service

Hollywood, Florida–(Newsfile Corp. – December 20, 2024) – Forward Auto Group LLC is pleased to announce the launch of its voice analytics software with the goal of optimizing sales and customer service for its customers. Every interaction with a customer is an opportunity to build loyalty and increase revenue.

Main features:

1. Analysis of employee speech
   Automatic detection of the correctness and quality of communication with customers in calls and messages.

2. Identification of participants
   Accurate analysis of who is speaking to provide an objective assessment of each employee’s performance.

3. Monitoring compliance with standards
   Ensures compliance with scripts, promotional notices and the effectiveness of customer invitations.

4. Conversation evaluation
   Assigns each call a score from 0 to 100%, helping to identify areas for improvement.

5. Compliance at the sales stage
   Monitors compliance with all sales stages, thereby improving employee skills and efficiency.

6. Increasing average check
   Analyzes and implements strategies to increase revenue by offering additional services or products to customers.

Benefits :

• Sales growth through better communication skills.

• Improved employee professionalism through regular training and feedback.

• Higher average check through higher quality customer interactions.

The company customizes the product to meet the business needs of its customers so that the results are verifiable and the effectiveness of the software inspires confidence.

Contact Forward Auto Group LLC to learn how voice analytics can take businesses to new heights.

For more information, please visit:

Rustam Bakhtiiarov
[email protected]
FAGVA.COM

Or visit in person at:
1520 Dixie Highway
Hollywood, Florida, 33020
USA

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